We at Dermatrix offer Health, Beauty and Wellness procedures. Our product and service policy lasts 15 days. If 15 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary good
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
- Special event campaign for assured refund.
Refunds (if applicable) –
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 30 days.
Late or missing refunds (if applicable) –
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email@example.com]
Campaign items (if applicable) –
Only regular priced items may be refunded, unfortunately campaign items cannot be refunded.
Exchanges (if applicable) –
Since we are into services there would be no exchange.
To return your product, you should mail your product to:
DERMATRIX HEALTHCARE AND WELLNESS LLP
S-15, 1st Floor, Shoppe Imperia,
Near Dosti Imperia, Ghodbundar Road,
Manpada, Chitalsar, Thane (West),
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.